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Technical Guidelines

Image for article: Chatbot Configuration Guide

Chatbot Configuration Guide
Image for article: Gathering Historic Data: Overview and Enabling Procedure

Gathering Historic Data: Overview and Enabling Procedure
Image for article: Gem Copilot Feature Overview_V1.0

Gem Copilot Feature Overview_V1.0
Image for article: Organizational Units Feature Overview Guide

Organizational Units Feature Overview Guide
Image for article: Overview of the Theme Editor Feature for Shelf Self-Service Portals_V.1.0

Overview of the Theme Editor Feature for Shelf Self-Service Portals_V.1.0
Image for article: Shelf Analytics Copilot Feature Overview_V1.0

Shelf Analytics Copilot Feature Overview_V1.0
Image for article: Shelf Announcements Copilot Feature Overview_V1.1

Shelf Announcements Copilot Feature Overview_V1.1
Image for article: Shelf Announcements Feature Guide_V.1.1

Shelf Announcements Feature Guide_V.1.1
Image for article: Shelf API Token Feature Introductory Guide

Shelf API Token Feature Introductory Guide
Image for article: Shelf Chatbot Integration v2 - Demo Configuration Guide for Genesys Cloud

Shelf Chatbot Integration v2 - Demo Configuration Guide for Genesys Cloud
Image for article: Shelf Components Setup for Salesforce Community Cloud (v2.6)

Shelf Components Setup for Salesforce Community Cloud (v2.6)
Image for article: Shelf Content Publication Workflow Overview Guide

Shelf Content Publication Workflow Overview Guide
Image for article: Shelf Content Publication Workflow Permissions Guide_V.1.0

Shelf Content Publication Workflow Permissions Guide_V.1.0
Image for article: Shelf KMS Home Dashboard Overview Guide_v.1.1

Shelf KMS Home Dashboard Overview Guide_v.1.1
Image for article: Shelf KMS: Gem Edit and Draft Mode Overview Guide_V.1.1

Shelf KMS: Gem Edit and Draft Mode Overview Guide_V.1.1
Image for article: Shelf Salesforce Community Developer Guide (v1.13)

Shelf Salesforce Community Developer Guide (v1.13)
Image for article: Shelf Search Copilot Feature Overview_V1.1

Shelf Search Copilot Feature Overview_V1.1
Image for article: Shelf Search Feature Guide_v1.1

Shelf Search Feature Guide_v1.1
Image for article: Shelf Self-Service Portal Custom Domain Guide (via DNS)

Shelf Self-Service Portal Custom Domain Guide (via DNS)
Image for article: Shelf Self-service Portal Customization Guide

Shelf Self-service Portal Customization Guide
Image for article: Shelf Self-Service Portal User Guide_v.1.0

Shelf Self-Service Portal User Guide_v.1.0
Image for article: Shelf Single Sign-On Configuration Guide for Custom SAML with SCIM

Shelf Single Sign-On Configuration Guide for Custom SAML with SCIM
Image for article: Shelf Single Sign-On Configuration Guide for Custom SAML with SCIM

Shelf Single Sign-On Configuration Guide for Custom SAML with SCIM
Image for article: Shelf User and Permission Management Overview_V.1.1

Shelf User and Permission Management Overview_V.1.1
Image for article: Shelf Webhooks Quick Start Guide_v1.0

Shelf Webhooks Quick Start Guide_v1.0
Image for article: Shelf's Chat Deflection with CXOne - Configuration Guide

Shelf's Chat Deflection with CXOne - Configuration Guide