Unlock the Advanced Scores in Content Intelligence!
Shelf Content Intelligence assesses your content across several categories to pinpoint sections or entire documents that will pose challenges for AI Applications (including Shelf's Search Copilot). Shelf identifies content which will hinder an AI Application's information retrieval, accuracy in responses, and susceptibility to hallucinations.
Advanced Score | Description | Score's Value |
| Similar Documents | Replication of information refers to instances where two pieces of content are identical. | This score enables the removal or consolidation of redundant information to enhance efficiency of your system and maintain data accuracy. |
| Past-dated | Stores data indicating whether an item is current as of the present day. | The Past-Dated Score helps identify outdated documents. Out-of-date information will cause Gen AI applications to provide incorrect answers and lead to poor user satisfaction. |
| Contradictions | Information within the knowledge base that is inconsistent or conflicting, presenting different facts or interpretations on the same subject matter. Contradictions happen when two statements are extremely unlikely to answer the same question. | Such conflicting information can lead to potentially misleading and wrong answers by LLMs. The Contradictions page and report allow users to view what contradictions the content stored on the account has and fix them. |
| Undefined Acronyms | An acronym is a shortened form of a phrase or a set of words formed by taking the initial letters or syllables. Company often use acronyms specific to their domain or organization. | Properly defined and described acronyms may result in AI applications providing more accurate responses during interactions with users. |
| Internal information | Identification of sections that contain disclaimers that content within a document/section is strictly/partially confidential. | Recognizing and protecting internal sensitive data ensures company privacy and reduces the risk of data breaches or policy violations. Such content can be modified within a RAG pipeline or filtered. |
| Toxic or Biased | The Toxicity & Bias score identifies and addresses content that may be toxic or biased, promoting inclusivity and ethical content creation. | The Toxicity & Bias score ensures your content and LLM generations are free of harmful language and biased perspectives. |
If you are interested in more in-depth discussion/demo, reach out to your CSM.